If you aren’t happy with the Provider you choose you have the ability to switch. Because of something called Consumer Directed Care (CDC) that was amended at the start of 2017, you now have full freedom to choose the Provider that best suits you.
If everything is going to plan with the Provider you choose and you’re happy there is no need to switch. But luckily, if you aren’t satisfied with the service you are receiving you now have the option to find a better suited solution.
Decided to switch Providers? Make sure to check your previous Home Care Agreement to check your notice period. This indicates how long you must stay with your Previous Provider before your package can be transferred to your new Provider.