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Introducing myCare

myCare is an innovative new tool aimed at helping your care and service providers stay better connected with you and your Care Plan.

As your approved home care provider, it’s essential we take steps to ensure you receive quality, appropriate care with enhanced security.

Care and service providers who visit you in your home simply scan your myCare QR code. Providers can access your Care Plan, complete home safety assessments, share general notes for your Care Manager and report health or safety incidents.

myCare is also a tool for you and your family to access your most recent Care Plan and report any concerns.

How Does It Work?

All care and service providers who provide you with care inside your home need to use myCare.


You will receive your myCare QR code on a handy fridge magnet. Please keep this on your fridge for easy access or store in a more secure location that is still easy to access and to share with providers as needed.


On arrival your care or service provider simply scans the QR code with their mobile phone camera. A link will take them to a site where they will be prompted to enter their contact details, including full name, business name and mobile.


They will be sent a verification PIN via SMS. Once entered they will have access to view your Care Plan, complete safety assessments and/or report incidents.


Once your care or service provider is finished, they will log-off from their shift via the myCare tool, adding any notes to share back with your Care Manager.

Benefits Of myCare.

Helps to ensure you have appropriate, quality care.

Better connects your Care Manager, Care and Service Providers.

Ready access to your most recent Care Plan.

Quick and easy channel to report health and safety incidents and concerns.

Worried About Privacy?

We have extra features in place to further secure access to your personal information. Contact our team to learn more.

Who Do I Contact About myCare?​

If you have any questions, please do not hesitate to contact your Care Manager or a Just Home Care Packages representative on 1300 992 639.