Our Services
- Home
- Our Services
The support you need
Your Complete Guide to Supports and Services
Want to know what support and services you can access with your Home Care Package funds? You’ve come to the right place.
Our guide outlines the care, support and clinical services that your funding can be used for, in line with your Care Plan. Of course, which services you use will depend on your unique care needs. But don’t stress, we understand that everyone is different. That’s why our specialist care team will cater your support individually to you.
We have also included a list of items that are excluded, as specified by My Aged Care.
Want to learn more?
Need Care services?
Explore the things we can help you with at home!
- Personal Services
- Daily Living Activities
- Meal Preparation and Diet
- Management of Skin Integrity
- Continence Management
- Mobility and Dexterity
Personal Services
Daily Living Activities
Meal Preparation and Diet
Management of Skin Integrity
Continence Management
Mobility and Dexterity
Personal services
Personal assistance, including individual attention, individual supervision and physical assistance with:
- Bathing and showering including providing shower chairs if necessary
- Personal hygiene and grooming, dressing and undressing, using dressing aids
- Toileting
- Mobility
- Transfer (including in and out of bed)
Daily Living Activities
Personal assistance, including individual attention, individual supervision and physical assistance, with:
- Communication including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language, assistance with the fitting of sensory communication aids, checking hearing aid batteries, cleaning spectacles and assistance in using the telephone.
Need Support services?
Explore the things we can help you with at home!
- Support Services
- Leisure, Interests and Activities
- Clinical Care
Support Services
Leisure, Interests and Activities
Clinical Care
Support Services
- Cleaning and personal laundry services, including laundering of care recipients clothing and bedding that can be machine-washed, and ironing
- Arranging for dry-cleaning of care recipients clothing and bedding that cannot be machine-washed
- Gardening
- Medication management
- Rehabilitative support, or helping to access rehabilitative support, to meet professionally determined therapeutic need.
- Emotional support including ongoing support in adjusting to a lifestyle involving increased dependency and assistance for the care recipient and carer
- Support for care recipients with a cognitive impairment, including individual therapy, activities and access to specific programmes designed to prevent or manage a particular condition or behaviour, enhance quality of life and provide ongoing support
- Providing 24-hour on-call access to emergency assistance including access to an emergency call system if assessed as being required
- Transport and personal assistance with shopping, attend a health practitioner’s or attend social activities
- Respite care (in-home)
- Home maintenance, reasonably required to maintain the home and garden in a condition of functional safety and provide an adequate level of security
- Modifications to the home, such as easy access taps, shower hose or bath rails
- Assisting the care recipient, and the homeowner if the home owner is not the care recipient, to access technical advice on major home modifications
- Advising areas of concern in the home that pose safety risks and ways to mitigate the risks
- Arranging social activities, providing or coordinating transport to social functions, entertainment activities and other out-of-home services
Clinical Care
- Nursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services.
- Other clinical services such as hearing and vision services.
- Access to other health and related services
Includes referral to health practitioners or other related service providers.
What is Excluded?
- Use of package funds as a source of general income
- Purchase of food, except as part of enteral feeding requirements
- Payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent
- Pay for home care fees (basic daily care fee, income tested care fee or elected voluntary top up fee)
- Pay fees or charges for other types of care funded or jointly funded by the Government (residential respite care fees)
- Cost of home modifications or capital items that are not related to care recipient care needs
- Cost of travel and accommodation for holidays
- Cost of entertainment activities, eg: club memberships or tickets to sporting events
- Gamble activities
- Household utilities, such as water, internet, telephone and gas
- Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme
Want to know more?
Just give us a call on 1300 992 639 and one of our friendly Care Specialists will help you learn the ropes and get the most out of your Home Care Package.