Our Services
The support you need
Your Complete Guide to Supports and Services
Want to know what support and services you can access with your Home Care Package funds? You’ve come to the right place.
Our guide outlines the care, support and clinical services that your funding can be used for, in line with your Care Plan. Of course, which services you use will depend on your unique care needs. But don’t stress, we understand that everyone is different. That’s why our specialist care team will cater your support individually to you.
We have also included a list of items that are excluded, as specified by My Aged Care.
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Personal Services
Daily Living Activities
Meal Preparation and Diet
Management of Skin Integrity
Continence Management
Mobility and Dexterity
Personal services
Personal assistance, including individual attention, individual supervision and physical assistance with:
- Bathing and showering including providing shower chairs if necessary
- Personal hygiene and grooming, dressing and undressing, using dressing aids
- Toileting
- Mobility
- Transfer (including in and out of bed)
Daily Living Activities
Personal assistance, including individual attention, individual supervision and physical assistance, with:
- Communication including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language, assistance with the fitting of sensory communication aids, checking hearing aid batteries, cleaning spectacles and assistance in using the telephone.
Meal preparation and diet
- Assistance with preparing meals
- Assistance with special diet for health, religious, cultural or other reasons
- Assistance with using eating utensils and eating aids and assistance with actual feeding, if necessary
- Providing enteral feeding formula and equipment
Management of skin integrity
- Includes providing bandages, dressings, and skin emollients
Continence management
- Assessment for and, if required, providing disposable pads and absorbent aids, commode chairs, bedpans and urinals, catheter and urinary drainage appliances and enemas.
- Assistance in using continence aids and appliances and managing continence.
Mobility and dexterity
- Providing crutches, quadruped walkers, walking frames, walking sticks and wheelchairs.
- Providing mechanical devices for lifting, bed rails, slide sheets, sheepskins, tri-pillows, and pressure relieving mattresses.
- Assistance in using the above aids.
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Support Services
Leisure, Interests and Activities
Clinical Care
Leisure, interests and activities
- Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing.
Clinical Care
- Nursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services.
- Other clinical services such as hearing and vision services.
- Access to other health and related services
Includes referral to health practitioners or other related service providers.
What is Excluded?
- Use of package funds as a source of general income
- Purchase of food, except as part of enteral feeding requirements
- Payment for permanent accommodation, including assistance with home purchase, mortgage payments or rent
- Pay for home care fees (basic daily care fee, income tested care fee or elected voluntary top up fee)
- Pay fees or charges for other types of care funded or jointly funded by the Government (residential respite care fees)
- Cost of home modifications or capital items that are not related to care recipient care needs
- Cost of travel and accommodation for holidays
- Cost of entertainment activities, eg: club memberships or tickets to sporting events
- Gamble activities
- Household utilities, such as water, internet, telephone and gas
- Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme
Want to know more?
Just give us a call on 1300 992 639 and one of our friendly Care Specialists will help you learn the ropes and get the most out of your Home Care Package.
