The support you need
Your Complete Guide to Supports and Services
Want to know what support and services you can access with your Home Care Package funds? You’ve come to the right place.
Our guide outlines the care, support and clinical services that your funding can be used for, in line with your Care Plan. Of course, which services you use will depend on your unique care needs. But don’t stress, we understand that everyone is different. That’s why our specialist care team will cater your support individually to you.
We have also included a list of items that are excluded, as specified by My Aged Care.
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- Personal Services
- Daily Living Activities
- Meal Preparation and Diet
- Management of Skin Integrity
- Continence Management
- Mobility and Dexterity
- Personal assistance, including individual attention, individual supervision and physical assistance with:
- Bathing and showering including providing shower chairs if necessary
- Personal hygiene and grooming, dressing and undressing, using dressing aids
- Transfer (including in and out of bed)
Daily Living Activities
- Communication including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language, assistance with the fitting of sensory communication aids, checking hearing aid batteries, cleaning spectacles and assistance in using the telephone.
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- Support Services
- Leisure, Interests and Activities
- Clinical Care
- Transport and personal assistance with shopping, attend a health practitioner’s or attend social activities.
- Respite care (in-home).
- Home maintenance, reasonably required to maintain the home and garden in a condition of functional safety and provide an adequate level of security.
- Modifications to the home, such as easy access taps, shower hose or bath rails.
- Assisting the care recipient, and the homeowner if the home owner is not the care recipient, to access technical advice on major home modifications.
Advising areas of concern in the home that pose safety risks and ways to mitigate the risks.
- Arranging social activities, providing or coordinating transport to social functions, entertainment activities and other out-of-home services.
- Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing.
- Cleaning and personal laundry services, including laundering of care recipients clothing and bedding that can be machine-washed, and ironing.
- Arranging for dry-cleaning of care recipients clothing and bedding that cannot be machine-washed.
- Medication management.
- Rehabilitative support, or helping to access rehabilitative support, to meet professionally determined therapeutic need.
- Emotional support including ongoing support in adjusting to a lifestyle involving increased dependency and assistance for the care recipient and carer.
- Support for care recipients with a cognitive impairment, including individual therapy, activities and access to specific programmes designed to prevent or manage a particular condition or behaviour, enhance quality of life and provide ongoing support.
- Nursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services.
- Other clinical services such as hearing and vision services.
- Access to other health and related services
Includes referral to health practitioners or other related service providers.
What is Excluded?
- General home services that were never, or are generally not completed independently prior to age-related functional decline, including home repairs/maintenance/specialist cleaning performed by a tradesperson or other licensed professional.
- Food (except as part of enteral feeding requirements or items listed under food for special medical purposes as per the Australia New Zealand Food Standards Code – Standard 2.9.5).
- Home insurance
- Water, sewage, gas and electricity costs
- Private transport related costs including vehicle registration, vehicle repairs, vehicle insurance and petrol
- Local transit costs of public bus, ferry or train fares
- Funeral plans / insurance costs
- Pet care and associated costs such as pet food; registration; taxidermy, cremation
- Internet and telephone costs, exceptions include:
- Care recipients who are homeless or at risk of homelessness (as identified in a care recipient’s ACAT assessment) can use Home Care Package funds for the ongoing monthly charges to ensure connection with service providers
- Care recipients who require the internet or landline to support delivery of medication management, remote monitoring service or delivery of an included service on the phone can use Home Care Package funds to set-up telecommunications connections (e.g., to get internet connected)
- Beauty therapy (e.g., manicures) and hairdressing
- Cost of entertainment activities, such as club memberships and tickets to sporting events
- Travel and accommodation for holidays
- Supplies to participate in any activity, e.g. gardening or craft
- Using Home Care Package funds to pay for solicitors or accountants for maintaining care recipients’ personal affairs
- Funeral costs and funeral plans
- Gym or pool memberships/access costs when not prescribed for aged-related functional decline and monitored by health professional operating within their scope of practice.